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Free Delivery in the UAE
We offer complimentary delivery services in major cities such as Dubai, Sharjah, Abu Dhabi, Al Ain, Ajman, Ras al-Khaimah, Fujairah, and Umm al-Quwain. Enjoy swift and efficient delivery.
To ensure a seamless and rapid delivery experience, simply share your location and order number with us on WhatsApp at +97150 6345123. We accept various payment methods, including cash, card on delivery, online payment, and installment options through Tabby and Tamara.
Gold Zone provides multiple payment methods, such as cash on delivery, card on delivery, and online payment. Additionally, we offer installment options through Tabby and Tamara, allowing you to choose your preferred payment method during checkout. The default method is online payment. We do not charge customers for VAT; Gold Zone covers the VAT for orders in the UAE. No hidden charges apply, ensuring a tax-free and delivery-free experience.
Delivery in Remote Areas
We extend our delivery services to remote areas like Ruwais, Zayed City, Madinat Zayed, Ghayathi, Barari, Al Mirfa, Tarif, and other remote areas in Al Ain and Abu Dhabi (Al Saad, Rimah, Al Khazna, Al Khtam, and Al Khatim).
For deliveries to remote areas, a AED 50 delivery charge is applicable, and the delivery timeframe is 3-5 working days. Urgent delivery is available for an additional charge of up to AED 200, with delivery within 2-3 days.
For Hatta (Dubai), a delivery charge of AED 50-80 is applicable, and delivery is within 3 to 5 days.
GCC and Worldwide Shipping
Experience seamless delivery to GCC countries and worldwide destinations. We prioritize secure packaging to ensure your jewelry arrives safely. For shipping charges and detailed information, please contact us.
Taxes, Duties, and Customs
For international customers, we do not impose taxes or VAT. Our charges are limited to shipping fees and item prices. Duties, taxes, or customs fees applicable upon delivery adhere to the regulations of the recipient's country. Customers are responsible for settling these directly with FedEx, DHL, or relevant government authorities.
Verification
For all paid orders, including credit card, debit card, Tabby, and Tamara payments, identity verification is necessary. Customers must show their EID or passport to the courier during delivery to ensure the order reaches the correct person. This verification is mandatory, and we appreciate your cooperation in facilitating the process.
International Orders: Exchange and Refund Policy
For orders placed outside the UAE, GCC, or worldwide:
We regret to inform you that we do not offer exchanges or refunds on items for international orders. Here's how the process works:
- Item Verification: We will carefully verify the items in your order and confirm them with you before proceeding. Once confirmed, we will arrange for shipment through reputable courier companies.
- Payment: You will be charged only for the item price and the applicable shipping charges based on your provided delivery address.
Please take note of the following important points:
- Customs Duties and Taxes: We want to make it clear that we are not responsible for any customs duties and taxes that may be applicable at the time of delivery. These charges are determined by the laws and regulations of the specific country to which the order is being shipped. Customers are liable for any such charges and must pay them upon delivery, if applicable.
- Exchange and Refund Policy: Unfortunately, we cannot offer exchanges or refunds for international delivery orders. Our exchange and refund policy is only applicable for orders within the UAE.
Exchange and refund services are not available for international orders. In the event of a genuine issue prompting a customer to seek an exchange or refund, the request will be subject to management approval. If the request is declined, Gold Zone reserves the right to reject the exchange or refund. For approved cases, customers are liable for a 10% store fee, along with the initial and collection delivery charges. Additionally, any customs or duty charges incurred upon receiving the item back will be the customer's responsibility.
For further details or assistance, please feel free to contact our customer support team. Thank you.
We understand that this policy may be different from what you may encounter with local orders, but it is important to adhere to international trade regulations and the varying customs procedures and charges in different countries. Please feel free to reach out to us if you have any questions or concerns regarding your international order, and we will do our best to assist you within the constraints of our policy.