- Total Dhs. 0.00
For orders placed outside the UAE, GCC, or worldwide:
We regret to inform you that we do not offer exchanges or refunds on items for international orders. Here's how the process works:
International Order Shipping Fees
Shipping charges are indicated and will be visible during checkout. However, please be aware that additional shipping fees may apply based on your location, particularly if it is in a remote area. The shipping address provided during the website checkout process is applicable to main cities. In the case of remote locations, you may be required to pay extra fees. Our customer care team will reach out to you before dispatching your order. Thank you for your understanding.
Please take note of the following important points:
Exchange and refund services are not available for international orders. In the event of a genuine issue prompting a customer to seek an exchange or refund, the request will be subject to management approval. If the request is declined, Gold Zone reserves the right to reject the exchange or refund. For approved cases, customers are liable for a 10% store fee, along with the initial and collection delivery charges. Additionally, any customs or duty charges incurred upon receiving the item back will be the customer's responsibility.
For further details or assistance, please feel free to contact our customer support team. Thank you.
We understand that this policy may be different from what you may encounter with local orders, but it is important to adhere to international trade regulations and the varying customs procedures and charges in different countries. Please feel free to reach out to us if you have any questions or concerns regarding your international order, and we will do our best to assist you within the constraints of our policy.