International Orders: Exchange and Refund Policy

For orders placed outside the UAE, GCC, or worldwide:

We regret to inform you that we do not offer exchanges or refunds on items for international orders. Here's how the process works:

1. Item Verification: We will carefully verify the items in your order and confirm them with you before proceeding. Once confirmed, we will arrange for shipment through reputable courier companies. 

2. Payment: You will be charged only for the item price and the applicable shipping charges based on your provided delivery address.

International Order Shipping Fees
Shipping charges are indicated and will be visible during checkout. However, please be aware that additional shipping fees may apply based on your location, particularly if it is in a remote area. The shipping address provided during the website checkout process is applicable to main cities. In the case of remote locations, you may be required to pay extra fees. Our customer care team will reach out to you before dispatching your order. Thank you for your understanding. 

Please take note of the following important points:

• Customs Duties and Taxes: We want to make it clear that we are not responsible for any customs duties and taxes that may be applicable at the time of delivery. These charges are determined by the laws and regulations of the specific country to which the order is being shipped. Customers are liable for any such charges and must pay them upon delivery, if applicable.

• Exchange and Refund Policy: Unfortunately, we cannot offer exchanges or refunds for international delivery orders. Our exchange and refund policy is only applicable for orders within the UAE.

Exchange and refund services are not available for international orders. In the event of a genuine issue prompting a customer to seek an exchange or refund, the request will be subject to management approval. If the request is declined, Gold Zone reserves the right to reject the exchange or refund. For approved cases, customers are liable for a 10% store fee, along with the initial and collection delivery charges. Additionally, any customs or duty charges incurred upon receiving the item back will be the customer's responsibility.

For further details or assistance, please feel free to contact our customer support team. Thank you.

We understand that this policy may be different from what you may encounter with local orders, but it is important to adhere to international trade regulations and the varying customs procedures and charges in different countries. Please feel free to reach out to us if you have any questions or concerns regarding your international order, and we will do our best to assist you within the constraints of our policy.

International Payment Orders

Orders placed and paid using international cards require additional verification.

You must submit verification documents before we process the order. These documents may include the card details used for payment and a card statement showing the transaction.

You must also verify your identity.

If you are a UAE resident, you must submit a copy of your Emirates ID and passport.

If you are a visitor to the UAE, you must submit a copy of your passport, UAE visa, and a valid identity document from your home country.

We may place your order on hold until verification is fully completed. No order will be processed without complete verification.

Gold Zone reserves the right to hold refunds for orders paid with international cards that are classified as high risk for a period of 90 to 180 days.

We also reserve the right to hold order delivery for 90 to 180 days until the verification and compliance process is fully completed.

These measures are mandatory and are implemented to comply with regulatory requirements and to prevent fraud.