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At Gold Zone, we believe customer satisfaction is the major priority, if a customer wants to cancel the order please check the below scenarios:
Customer can cancel their order within 2 hours and refunds will be made back to the payment solution used initially by the customer.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit/debit card.
Case No 1: Cash on Delivery
• There are no charges if customer himself calls / emails us before shipping.
• If the customer wants to cancel the order only on delivery, customer has to bare AED 20 as shipment charge even if the product they order had free shipment.
Case No 2: Payment via Credit/Debit Card
• If the customer has requested to cancel the order before Shipping via Call / Email. We don’t charge the customer any extra amount, but if the credit card company charges for any transaction charges Gold Zone or any of our team member directly or indirectly linked are not responsible for it.
• If the customer has requested to cancel the order while delivery. We charge the customer for AED 30 as a Shipment charge same is applied in case of free shipment orders, also if the credit card company charges for any transaction charges Gold Zone or any our team member directly or indirectly linked are not responsible for it.
Note: Good once sold / Accepted can’t be considered in above clauses.
Generally, the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc.
*NOTE: our refund and exchange charges may change according to the international gold price and stock availability